Topic: ITIL and Enterprise Architect

Speaker # 5
Speaker: Terry Richards, Enterprise Architect, Intel
Topic: ITIL and Enterprise Architect
Key points of interest :
• Terry outlined the idea of – Teachable Point of View. After you have completed all your analysis, defined business case, got senior management buy in, how do you get most affected stakeholders’ buy in. An approach Terry defined Teachable point of View. How do you teach people what you want them to do next
• One point not to do is –tell somebody that their baby is ugly, i.e. their current process is terrible, you want them to do your way, is certainly not a teachable point of view principle.
• In Terry’s organization ITSM and EA group were able to work together slowly, one service at a time but not without a lot of hard work.
Further Discussion Threads:
• How has other organizations created a culture of working together between EA and ITSM disciplines?